Frequently Asked Questions - Digital Marketing Course
General Course Information
Q: Which class should I take first if I'm new to the course?
A: If you're starting fresh, you may choose from SEO On Page 1, Google Ads 1, LinkedIn and Snapchat, Twitter and Tik Tok, or Loft.
Q: Can I start with multiple modules on different days?
A: Yes, you can take different modules on separate days. However, once you start a module, you should complete it in sequence.
Q: Is it mandatory to follow the sequence within a module?
A: Yes, following the sequence within a module is crucial.
Q: Can I take SEO Off Page 1 before completing SEO On Page 1 and 2?
A: Yes, you can start with SEO Off Page 1 without completing SEO On Page 1 and 2.
Q: How do I know when to move on to Part 2 classes within a module?
A: After taking Part 1 classes, it's mandatory to take the Part 2 class of the module if it has any.
Q: What if I want to jump directly to Google Analytics classes?
A: You must complete Google Ads 1 and 2 before taking Google Analytics classes, or take it at the end of all classes.
Q: Can I take Loft Classes alongside other modules?
A: Yes, Loft Classes can be taken anytime.
Booking and Scheduling
Q: How do I know if a particular class is suitable for my current skill level?
A: Consult the class descriptions or the administrative team to ensure alignment with your skills.
Q: Can I take classes from different modules simultaneously?
A: Yes, you can take different modules on different days, following the sequence within each module.
Q: How do I know when to move on to Part 2 classes within a module?
A: After completing Part 1 classes, it's mandatory to take corresponding Part 2 classes.
Q: What is the process for booking classes on weekends?
A: The booking process for weekends is the same as weekdays.
Q: Can I repeat only Part 1 of a module if I need to refresh my understanding?
A: Yes, you have unlimited repeat sessions for any class.
Technical and Support
Q: How do I provide feedback about a class or trainer?
A: You can rate the trainer and submit feedback through the student portal.
Q: What support is available if I have technical difficulties during an online class?
A: London International provides technical support for students.
Q: Can I attend classes if I don't have a personal laptop?
A: A personal laptop is mandatory for practicing digital marketing concepts during class.
I apologize for any omissions. Below are additional FAQs that cover various aspects of the digital marketing course at London International:
Scheduling and Booking
Q: What are the available time slots for classes?
A: The time slots available are: Morning slot: 10:45am to 2:45pm, Evening slot: 3:30pm to 7:30pm, and additional slots from 2:00 pm to 6pm and 6:30 pm to 9:30 pm.
Q: How do I book a class?
A: You can book a class by selecting your preferred date and time in the student portal, clicking on the class you want, and registering for it.
Q: Can I cancel or reschedule a class?
A: Details regarding cancellations and rescheduling would be provided in the student portal or can be obtained by contacting the administrative team.
Course Content and Progression
Q: What sequence should I follow if I want to study Search Engine Optimization (SEO)?
A: You can start with SEO On Page 1 or SEO Off Page 1 and continue with the respective Part 2 classes. The sequence within the SEO module is flexible.
Q: How many topics should I take in continuation from any module?
A: A minimum of two topics from any module should be taken in continuation.
Q: Are there prerequisites for Google Analytics classes?
A: Google Analytics classes can be taken only after completing Google Ads 1 and 2 or at the end of all the classes.
Q: Can I take Loft Classes at any time?
A: Yes, Loft Classes, focusing on website creation, can be taken anytime as per the schedule.
Q: Are there any special privileges for being a part of the London International Family?
A: Yes, privileges include lifetime access, no expiration date, one-time payment for future modules, unlimited repeat sessions, flexible scheduling, class recordings, and four accredited certificates.
Online and Offline Classes
Q: Can I choose between online and offline classes?
A: Yes, classes can be taken as per your convenience either Online or Offline.
Q: What do I need to do before starting an online class?
A: Please ensure to install the Zoom application on your laptop and sign in to your personal Zoom account before starting the class.
Miscellaneous
Q: How can I access the study materials after attending the class?
A: Study materials can be accessed in the student portal under the "My Workshops" section by selecting the "Attended" tab.
Q: Is there a mandate for having a personal laptop?
A: Yes, having a personal laptop is essential to practice digital marketing concepts taught during the class.
Pausing and Restarting the Course
Q: I'm not available at the moment; can I pause my course and restart it later?
A: Yes, you can pause your course. London International allows flexibility in scheduling, and you can resume your classes at a later date that's convenient for you.
Q: If I pause my course, will I lose access to the student portal and its resources?
A: No, you won't lose access to the student portal or its resources. As a part of the London International Family, you have lifetime access to the course content and other related resources.
Q: How do I inform the administration about pausing my course?
A: To pause your course, it's recommended that you inform the administration through the student portal or by directly contacting the administrative team, so they can assist you with the process.
Q: Are there any fees or penalties for pausing and then restarting the course?
A: London International is known for its flexibility. There are no penalties for pausing and restarting your course. However, it's always a good idea to check any updates or changes in the course structure when you restart.
Q: How quickly can I restart the course after pausing it?
A: You can restart the course whenever you feel ready. Just ensure you book your classes at least 3 hours prior to the class timing from the student portal.
Q: Will I be able to join where I left off, or will I need to start from the beginning?
A: You can continue from where you left off. However, it's recommended to review the last few sessions or topics you covered before pausing to ensure a smooth continuation.
Q: I've missed several classes during my pause. Can I get recordings of those sessions?
A: Yes, class recordings are available in the student portal for every class you've registered for, ensuring you don't miss out on any content.
Login and Password Assistance
Q: I'm not able to log in to the student portal; can you help me with it?
A: Absolutely! Your default login username is your registered email ID. The default password is `lisrc@` followed by the last 4 digits of your registered phone number. If you're still having trouble, please follow the instructions below to reset your password or contact our support team.
Q: What's the default login information for accessing the student portal?
A: Your default login credentials are:
- Username: Your registered email ID.
- Password: `lisrc@` followed by the last 4 digits of your phone number.
Q: How can I reset my password if I'm having trouble logging in?
A: If you're unable to log in with the default credentials, you can reset your password by following these steps:
1. Click on the "Forgot Password" link on the login page.
2. Enter your registered email ID.
3. Follow the instructions sent to your email to reset your password.
Q: I've tried resetting my password but still can't log in. What should I do?
A: If you've tried resetting your password and still can't log in, please contact our support team directly. They will be able to assist you in resolving the issue.
Q: I entered the last 4 digits of my phone number, but it's not working. What should I do?
A: Make sure you've included `lisrc@` before the last 4 digits of your phone number. If it's still not working, try resetting your password or contacting our support team for assistance.
Q: Can I change my default password to something more personal?
A: Yes, once logged in, you can change your password to something more personal through the account settings in the student portal.